The desire of people is to feel heard. Rather than drafting your reaction, pay close attention to what the other person is saying. In order to avoid misconceptions, seek clarification. ,s a, to the most the, to the most the to the, at the and, to the of the the One communication at a time is another crucial point. This means that you shouldn’t send a text message or reply to an email while you are on the phone with someone. The other person will be aware that she is not receiving your whole attention.